The Library has received an excellent score card from customers in the bi-annual Customer Satisfaction Survey conducted in June. The highest category rating was once again for Library Staff at 87% which demonstrates the commitment to the Bond ethos of personalised face to face service. Customers also ranked the Library very highly in terms of quality and overall satisfaction with services and it was particularly pleasing to see an improvement in the score for facilities and equipment.
The survey also revealed some areas for improvement, including opening hours, the number of computers in the Library, adequacy of the book collection and the quiet study areas. To address these issues a number of steps have been taken already. For example, to improve the computing facilities, 40 computers from the Batlab were moved to the Main and Law libraries in time for the start of Third Semester. Library opening hours have been surveyed and altered as described in the article below. It is expected that the proposed refurbishment of the Main Library will address the need for more quiet study areas as well as more group study rooms and spaces. Use of the book collections will also be analysed to identify areas where additional books need to be bought.
A big thank you goes to all those students and staff who took the time to participate in the survey.