One of the fun ways the Library seeks students’ opinions and solicits their feedback is through ‘Round Table’ meetings. In July members of the Student Council were invited for a Round Table Lunch and a free flowing discussion. Conversation ranged across a number of topics including library website navigation and ScienceDirect database access.
As a result of these discussions Library staff have begun redesigning the Library website using the style developed for the Bond University website. Students will be asked to contribute their ideas regarding logical groupings of resources and navigation to ensure that resources are easier to locate and use.
While wireless access has been extended throughout the Main and Law library buildings, printing from the wireless network is still problematic. Technology Services is working to resolve the issue.
The opening hours issue echoed the same concern raised in the Customer survey conducted in June. At the round table meeting it was agreed to carry out a quick online survey to determine the most popular opening hours and to trial some additional opening hours in line with the survey feedback.
When the survey was conducted soon after the round table meeting, an overwhelming majority of respondents indicated that the Library should open earlier in the morning. Later opening hours on Friday and on weekends was also popular.
A trial of extended opening hours is now underway in Semester Three with the Library opening at 8.00am instead of 8.30am and for the last seven weeks of the semester; the Library will extend opening hours for an extra 3 hours until 9.00pm on Fridays. The earlier opening has already been embraced by many students. Turnstile figures have indicated that on a single day over 100 people have entered the Library before 8:30am.
The trial of extended opening hours will be evaluated at the end of the semester with a view to continuing the new hours in the future.
Listening and acting on the feedback we receive from students indicates the value we place on their suggestions and feedback received from our customers.