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INFORMATION SERVICES NEWS
TECHNOLOGY SERVICES CUSTOMER SURVEY
During July Information Services launched the TS Customer Survey for students which has provided valuable feedback on how we are currently performing and ways to improve our services.
 
These are some of the highlights of the survey findings:
  • On-Campus Internet Access, iLearn@Bond and eStudent are services deemed most important by students. 
  • Email, iLearn@Bond and On-Campus Internet Access are services receiving the highest student satisfaction rate.
  • eStudent, Printing and Wireless are services receiving the lowest student satisfaction rate and showing the largest gaps between satisfaction and importance
  • 78% of students view the quality of support from IT as effective to very effective
  • 46% of students prefer service contact via email and 43% prefer face to face support 
  • 82% of students have access to a laptop with the majority having wireless functionality 
  • 90% of students have access to internet at home 
  • 79% of students use on campus computing resources weekly or more often (41% use these resources daily).
As noted in the Directors message, we are working to resolve the issues students have raised as quickly as possible. For example, printing costs have been reduced and expansion of wireless access is planned for the near future. Many of the ICT projects planned for the coming months will help make students' experience at Bond a better one.
 
Thank you to all the students who took the time to give us their feedback. A similar survey for staff has also been conducted and the results of that survey are currently being collated.
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1000 GOOD REASONS TO KEEP READING...
Over 1000 papers are now available online through e-publications@bond. Bond's digital repository has achieved this milestone within a year of its formal launch last November.
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COPYRIGHT
Images - they catch your attention, illustrate a point and help in the instruction process. 
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STAFF REWARDED FOR OUTSTANDING PERFORMANCE
To recognise and celebrate the outstanding achievements of staff, Information Services launched a staff awards scheme earlier this year. The first round of awards was hotly contested with four excellent nominations submitted.
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SERVICES UPDATE
EFTPOS NOW AVAILABLE
Take the worry out of paying for your printing. The Main Library now has an EFTPOS connection that allows you to add credit to your printing account using your student card and a credit or debit card.
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WIRELESS PRINTING
The eagerly awaited wireless printing service was launched at the beginning of semester two, and it’s proving to be a real time-saver.
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ALL THE COLOUR SERVICES IN ONE LOCATION
Need a colour scanner? It’s part of the multi-function workstation located on the Mezzanine level (Level 3) of the Main Library which is providing much called upon services to our customers.
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COMPUTER GAMES COLLECTION
To complement and provide support resources for students taking the Bachelor of Computer Games the Library is purchasing a small collection of approximately 30 computer games. HSS Librarian Brian Boniwell has liaised closely with Professor Jeff Brand to ensure the collection represents the spectrum of computer games development history using various platforms. 
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LIBRARY CATALOGUE ENHANCEMENTS

Have you noticed when searching the library catalogue that a number of additional features have become available?
Images of book covers have added an effective visual element to the library catalogue.

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LAW LECTURE STREAMING

Law lecture videostreaming is now easily accessible to students both on and off campus. Students can gain access to the law lectures by navigating to http://media.bond.edu.au and using their Bond University network account username and password. Seperate requests for logins each semester will no longer be required.

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THIS ISSUE
TECHNOLOGY SERVICES CUSTOMER SURVEY

1000 GOOD REASONS TO KEEP READING...

COPYRIGHT

STAFF REWARDED FOR OUTSTANDING PERFORMANCE

EFTPOS NOW AVAILABLE

WIRELESS PRINTING

ALL THE COLOUR SERVICES IN ONE LOCATION

COMPUTER GAMES COLLECTION

LIBRARY CATALOGUE ENHANCEMENTS

LAW LECTURE STREAMING
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FROM THE DIRECTOR
This is the first issue of iNews combining the news from the entire Information Services unit. Information Services (formerly Library and Technology Services) has been working as one unit to offer an integrated information and technology service to the Bond community since late last year. The synergies created as a result of this union have been tremendous. We aim to offer a one-stop shop service to all our customers using all our resources across the whole unit.
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RESOURCES UPDATE
New research at Bond is well supported by the Library’s constantly growing collection of electronic resources.  After careful selection and testing by our specialist Librarians new resources are regularly added to the collection.  
 
Check out the latest additions below:

Academic OneFile

MarketLine

Emerald Journals

Informit Complete

 
View the best selection of Electronic Resources in your area of teaching and learning now!
STAFF UPDATE

Information Services welcomes new staff members David Honeyman and Aileen Koh.
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